Website information updated October 16, 2026.
The Noble Oak values the privacy of clients, families, employees and visitors. This page explains how personal information is used in our services and how this website’s enquiry features work.
Information we collect
In the course of enquiries, recruitment and service delivery, The Noble Oak may collect contact and identification details, information about care needs and health history, relevant care records, billing and insurance details, and information needed to respond to your request. The information requested depends on the service or interaction.
How information is used
Information is used to respond to enquiries, assess and plan appropriate services, communicate with clients and authorized supporters, coordinate with healthcare professionals, maintain records, process billing and administer recruitment. We seek information relevant to those purposes.
Sharing information
Information may be shared with healthcare professionals involved in care, authorized service providers supporting care or billing, and other parties where authorized or required by law. We do not sell or share personal information with third parties for marketing purposes.
Protection and retention
Personal and care information is handled with attention to confidentiality and appropriate access. Records are retained as needed for service delivery and applicable recordkeeping obligations, and disposed of when no longer required. Contact us if you have questions about the safeguards or retention arrangements relevant to your information.
Access, corrections and privacy questions
You may contact us to request access to your information, ask for a correction, discuss consent, raise a concern or ask about deletion. Requests are considered in light of applicable legal and recordkeeping requirements; some information may need to be retained.
This website’s enquiry tool
The enquiry form is embedded from The Noble Oak’s existing WordPress website. When you submit it, your name, phone number, email address, service choice and message are processed through that website’s form and email systems. Enquiries may be retained in the website’s enquiry records and office email. Avoid including health records, payment information or other sensitive details in an initial enquiry.
Hosting, fonts and external links
The website’s hosting service may process technical information needed to deliver and protect the site. Google Fonts is used for typography. The embedded form uses the existing website’s spam protection and cookie settings. Links to social platforms and email services have their own privacy practices.
Changes and contact
Privacy information may be updated as services and website features change. For questions about your information or the way it is handled, email info@thenobleoak.care or call 226 250-1179.